Krone AI · Pineapple Group LLC

    Terms and Conditions

    Last updated: 2026-10-29 · Version 1.6

    01Acceptance of the terms

    By accessing or using any product in the Krone AI suite, available at thekroneai.com and its subdomains, you agree to be bound by these Terms and Conditions.

    These terms constitute a legal agreement between you (or the company you represent) and Pineapple Group LLC, a company registered in Wyoming, United States.

    These Terms apply to account holders. If you have only submitted a form or completed a consultation without creating an account, your relationship with us is governed by our Privacy Policy and by the authorization you accepted at the time of submission.

    02Service description

    Krone AI provides a suite of artificial intelligence tools for businesses: voice agents, CRM, content generation and automated social publishing, chatbots, public tender analysis, and custom consulting.

    We reserve the right to modify, suspend, or discontinue any part of the service with at least 30 days' prior notice.

    03Eligibility and registration

    • You must be at least 18 years old to create an account.
    • You must provide truthful and up-to-date information.
    • You are responsible for keeping your credentials confidential.
    • You may not transfer, sell, or assign your account to third parties.
    • Pineapple Group LLC reserves the right to refuse or cancel accounts at its discretion.

    04Payments and balance

    Krone AI operates on a unified prepaid balance model in USD, managed through Stripe.

    • Payments are processed by Stripe. We do not store card data.
    • Unused balance is non-refundable, except in the case of a demonstrable error on our part.
    • Prices are in USD and may change with 15 days' prior notice.
    • Volume bonuses are non-contractual benefits and may be modified.

    For billing disputes, write to us at support@thekroneai.com within 30 days of the charge.

    05Acceptable use

    By using Krone AI, you agree not to:

    • Send spam or messages to recipients without prior consent.
    • Use the services for illegal or fraudulent activities, or activities that violate third-party rights.
    • Impersonate another person, company, or government entity.
    • Attempt to access other users' systems or data without authorization.
    • Use the voice agents to harass, threaten, or deceive recipients.
    • Violate the acceptable use policies of Meta or any integrated provider.
    • Reverse engineer or attempt to extract the platform's source code.

    Non-compliance may result in the immediate suspension of your account with no right to a refund of the remaining balance.

    06Telephone and SMS communications

    As a Krone Voice user, you represent and warrant that:

    • You have legal consent from recipients in accordance with the TCPA and applicable laws.
    • You keep opt-in records for all recipients of mass campaigns.
    • You will honor opt-out (STOP) requests immediately.
    • You will not use the assigned phone number for activities that violate the applicable provider's usage policies.

    Pineapple Group LLC is not liable for penalties arising from the improper use of the communication capabilities.

    07SMS Program – Krone AI Appointment Confirmations and Reminders

    By booking an appointment with Krone AI (e.g., at cal.com/thekroneai) and checking the consent box, you agree to receive text messages from Pineapple Group LLC (Krone AI) at +1 866 886 0212 to confirm, remind, reschedule or cancel your appointment. You may reply to confirm or cancel.

    • Message frequency varies based on your appointments; typically 1–3 messages per appointment.
    • Message and data rates may apply.
    • Reply STOP to opt out at any time. Reply HELP for help, or email support@thekroneai.com.
    • Consent is not a condition of any purchase.
    • Carriers are not liable for delayed or undelivered messages.
    • Privacy Policy: https://www.thekroneai.com/privacidad

    08Meta integration (Facebook / Instagram)

    By connecting your Facebook or Instagram account, you additionally accept the Meta Terms of Service and the Meta Platform Policies for Developers.

    • You are responsible for the content you publish through Krone Social.
    • We will not publish content without your explicit authorization.
    • Meta may revoke the integration's access under its own policies.

    09YouTube integration

    The Krone AI uses YouTube API Services. By connecting a YouTube channel or using any YouTube feature of Krone AI, you agree to be bound by the YouTube Terms of Service. How we handle data received from YouTube is described in our Privacy Policy and in the Google Privacy Policy.

    • You are responsible for the videos and replies you publish through Krone AI.
    • We will not publish content or reply to comments without your explicit action.
    • You can disconnect YouTube in Accounts at any time.

    10Intellectual property

    All Krone AI software, design, code, and branding are the property of Pineapple Group LLC. You are granted a limited, non-exclusive, revocable license to use the services for legitimate commercial purposes.

    The content you generate remains your property. You grant us a limited license to process it for the sole purpose of providing you the service.

    11Copyright and DMCA

    We respect intellectual property rights and respond to notices of claimed copyright infringement under the Digital Millennium Copyright Act (17 U.S.C. § 512).

    Designated agent (U.S. Copyright Office registration DMCA-1084525): Copyright Agent, Pineapple Group LLC, 30 N Gould St Ste R, Sheridan, WY 82801. Phone: +1 4753215015. Email: thekroneai@gmail.com.

    Notice of infringement. Your notice must include:

    • A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
    • Identification of the copyrighted work claimed to have been infringed.
    • Identification of the material claimed to be infringing and where it is located on our services.
    • Your contact information (address, telephone number and email).
    • A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent or the law.
    • A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the owner.

    Counter-notice. If your content was removed and you believe it was removed by mistake or misidentification, you may send a counter-notice to the same agent with the information required by 17 U.S.C. § 512(g)(3). We may restore the content after 10 to 14 business days unless the claimant notifies us that it has filed a court action.

    Repeat infringers. We will suspend or terminate, in appropriate circumstances, the accounts of users who repeatedly infringe the rights of others.

    12AI-generated content

    12.1 Prohibited content. You may not use Krone to generate, upload or publish:

    • The face, voice, name or likeness of a real person without their written consent.
    • Intimate or sexual content depicting a real person, whether authentic or AI-generated. This prohibition has no exceptions.
    • Content that impersonates a person or business to deceive, including fraud, scams or political manipulation.
    • Copyrighted material or trademarks you do not have rights to use.

    12.2 Your responsibility. You represent that you hold all rights and permissions for the content you upload and generate, including reference images and voices. You are responsible for the content you publish, and you agree to indemnify and hold Pineapple Group LLC harmless from any third-party claim arising from it.

    12.3 Labeling. Where a platform or applicable law requires AI-generated content to be disclosed, you are responsible for labeling it when you publish it.

    12.4 Removal of non-consensual intimate imagery. If you are depicted in an intimate image or video, including an AI-generated one, published or hosted on Krone without your consent, email copyright@thekroneai.com with:

    • Your name and contact information.
    • The link to or location of the content.
    • A statement that you did not consent.
    • Your physical or electronic signature.

    We will remove it within 48 hours of receiving a valid request and will make reasonable efforts to remove identical copies.

    12.5 Enforcement. We may remove content and suspend or terminate accounts that violate this section, without prior notice.

    13Limitation of liability

    Pineapple Group LLC will not be liable for loss of business, interruptions caused by external providers, unauthorized access through compromised credentials, or indirect or consequential damages.

    Our maximum liability is limited to the amount paid in the 3 months preceding the event that gave rise to the claim.

    14Cancellation and termination

    You may cancel your account at any time by writing to support@thekroneai.com.

    In cases of termination on our initiative without just cause, we will refund the unused balance within 10 business days.

    15Governing law and dispute resolution

    These terms are governed by the laws of the state of Wyoming, United States. Any dispute not resolved within 30 days will be submitted to binding arbitration under the AAA Commercial Rules.

    16Modifications

    Material changes will be notified by email or in-platform notice at least 15 days in advance. Continued use constitutes acceptance of the new terms.

    17Contact

    This English version is the official version of this document. In case of any discrepancy with a translation, the English version prevails.